Frequently Asked Questions
Here are answers to some of the ones we're most often asked.
- Can you recommend the best way to use a portion of the Lipton® Soup Secrets® envelopes?
We do not recommend using partial envelopes of the products. Once the envelope is opened, contents may be affected by air, heat, humidity, etc. We recommend using the entire contents of envelopes at one time because the products are made up of many components. Use of partial contents may result in an imbalance of ingredients and less than favorable results. It is preferable to prepare the entire amount and store any leftovers for later use.
- Do Lipton® Soup Secrets® products contain MSG?
If MSG is present in a product either directly added or as a component of another ingredient, it will be listed on the label as MSG or monosodium glutamate. It is never hidden under any other ingredient listing. Lipton's practice is to use MSG only when we believe it is necessary to formulate the best tasting product.
- Can you send me some coupons or samples?
At this time, we are not distributing any free samples or coupons for our products. We recommend that you check home, cooking and general interest magazines or your newspaper circulars for cents-off coupons. There are also special offers and promotions right here on our web site.
- Why do I see different languages printed on your packaging?
Unilever is a multinational company and our products are sold all over the world. We feel it is important to make our products more user friendly for our increasingly diverse population.
- Can you send me a list of Lipton® Soup Secrets® products which are gluten free?
Ingredients that may contain gluten are always listed on the label. Since product formulations change from time to time, we do not have a printed list of products that identifies those products that contain specific allergens or gluten. The best advice we can give you is to check the ingredient list on the label. If you cannot determine whether the product contains the ingredient in question, we suggest you do not use it.
- I have a great idea that I would like to share with your company. How do I go about doing this?
For information on submitting ideas, please CLICK HERE .
- Can you tell me what is in the Natural Flavors of your products?
Our Natural Flavorings and spices not specifically listed on the package are part of our formulation which makes our products unique. These are proprietary and cannot be shared.
If the natural flavor contained any of the following top 8 allergens, we would label as “natural flavors, contains (allergen name)”:
- Egg/Egg products
- Tree Nuts
- Are there any trans fats in your products?
If trans fat is present in a product, you will find the amount per serving listed on the Nutrition Facts panel on each package.
- Where can I obtain recipes for Lipton® Soup Secrets® ?
You can find some great recipes and a wealth of information on our products right here on our website. In addition, you may send us an email requesting printed recipes and we’ll be happy to send some to you. To request your recipes by email, click here :
- How can I obtain Sponsorship or Funding from Unilever?
Thank you for contacting Unilever with your request for support.
While we have been pleased to provide support to numerous worthy causes for many years through both donations and sponsorships, our charitable funding, which is provided through the Unilever United States Foundation, Inc., has evolved in alignment with Unilever’s global charitable giving program.
Unilever now focuses its giving on enriching the quality of life through the provision of hygiene, sanitation, access to safe drinking water, basic nutrition and improving self esteem. Unilever has identified five global partners with which it works in order to deliver on this mission. We are also supporting two U.S. based organizations that are aligned with the Foundation’s mission.
Additionally, the guidelines for the Unilever United States Foundation, Inc. preclude the use of financial grants for sponsorships, events, dinners or goodwill advertising.
We are unable to accommodate your request and extend our best wishes for success in your undertakings.
To learn more about The Unilever Foundation, please CLICK HERE.
- What are the current Soup Secrets® available?
The following varieties of Soup Secrets® are currently available: Chicken Noodle (with Diced White Chicken Meat), Extra Noodle (with Real Chick Broth), Noodle ("w/Real Chicken Broth"), Ring-O-Noodle ("w/Real Chicken Broth")
- How do I understand the date codes on your products?
Lipton® Soup Secrets® have a “Best if Used By” Date printed on every package. That is the date that assures the product’s optimum quality and freshness. We recommend that you use your product by that date.
- What is the best way to store Lipton Soup Secrets®?
Always store unopened envelopes and packages in a cool dry place away from light. Once prepared, product should always be kept refrigerated.
- While I was overseas, I found some Lipton products that I haven’t found here. Where can I purchase these products?
Unfortunately, there is no way to purchase these products in the United States. The various products which our company manufactures and markets in the United States are designed to meet the needs and preferences of the American consumer along with our government regulatory standards.
- Are Soup Secrets® products Kosher?
We do make Lipton® Noodle Soup with Chicken under our line of Kosher Soups. However, because of the variety of ingredients, especially meat and poultry derivatives the other Soup Secrets® products are NOT kosher.
- Where is the best place to buy Lipton Soup Secrets®?
Lipton® Soup Secrets® are available nationally to any store wishing to carry them. Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. If you are having trouble finding a product, please try our item locator which can help you locate a nearby store. Just click here
If you are still unable to locate your product, please call our Consumer Services toll-free number Monday – Friday 8:30AM – 6:00 PM Eastern time where we can further assist you. That number is: 1-800-697-7887.
- I recently had a wonderful Lipton product at a local restaurant. Where can I buy these products?
Some products, and certain package sizes are marketed only through our Foodservice Division. These products are sold only to restaurants and other institutions and are not available for retail sale at this time.
- Are any Soup Secrets® products dairy/lactose free?
Ingredients that may contain any of the top eight allergens as defined by FDA: peanuts, tree nuts, soy, fish, seafood, wheat, eggs, and milk or dairy, as well as any ingredient that may contain gluten are always listed on the label.
- How can I find out about the latest promotions from Lipton® Soup Secrets®?
Current promotions can be found on the home page of this web site. Also we frequently run promotions through newspapers, so be sure to check the weekly circulars for promotions as well.
- Do your products contain cholesterol?
If cholesterol is present in a product, you will find the amount per serving listed on the Nutrition Facts panel on each package.
- How can I obtain donations from Unilever?
Thank you for contacting us about a Unilever product donation.
As you can imagine, we receive thousands of requests for products throughout the year from many worthy organizations. Rather than reply to individual appeals, we have made the decision to provide product regularly to two not-for-profit organizations - Feeding America and Feed the Children - for distribution to relevant food banks and other qualified agencies that service needy members of our communities across the United States.
Although we would like to support all the commendable causes that are brought to our attention, we simply are unable to do so, and will not be able to accommodate your request at this time.
Thank you for the opportunity to explain. We wish you and your organization much success.